Free 20-minute review.
Tell me what's going on and where. I'll go through it the way a new customer would, then send you a short written read on what I see. No pitch, no obligation.
What I look at.
I usually look at one of these. Not sure which? Tell me what's going on and I'll work it out.
Sign-up and onboarding review
Your website or app, from first visit to first real use. Where it loses people, and where the next step isn't obvious.
Customer feedback check
How you're collecting and using customer feedback. Whether the signals are reliable, and whether they reach anyone who can act on them.
Takes about 20 minutes. You get a written summary of what I find.
What happens after.
If the review turns up something bigger, I'll tell you what a proper look would involve and what it costs, as a fixed price. If it doesn't, you keep the summary and that's the end of it.
Request your free review.
Short is fine. Just enough for me to understand your situation before I look.
I'm Michael Howlett. I've spent fifteen years in banking and digital products working out why customers do what they do. More about me.
Thanks.
I'll send your written review within 24 hours. If it is urgent, email me at michael@behaving.co.
Or email me directly at michael@behaving.co, or go to the contact page to get in touch.